Finally, you can get completely out of package/delivery driver management and back to leasing apartments
HelloPackage is a complete on-site package management solution that includes specially designed, modern, patent-pending equipment, sophisticated software, and In-Room services to get your staff completely out of managing packages/delivery drivers and back to leasing apartments.
You can purchase the HelloPackage technology and provide the In-Room service using your team or you can fully outsource all of the package management and delivery driver problems to a company that are last-mile logistics experts. For one monthly fee, you can essentially forget about this growing and complex logistical issue.
Also, this can become a new source of profitable ancillary income, turning the package problem into the package opportunity.
A short history of Package Management at apartment communities.
What is Package 2.0?
Package Management Evolution
The package and delivery driver problem tracks the growth of e-commerce.
Uses leasing time, does not manage delivery drivers, growing problem with increasing complexity, residents must get packages during office hours, staff turnover, not sustainable.
Not space efficient, packages overflow back to the leasing office, many large packages don't fit, does not manage delivery drivers, not smart.
Modern, space-efficient, full-service solution, manages delivery drivers, allows e-commerce returns, purpose deisgned/built, software-driven, apartment owner management dashboards, very smart/constantly upgraded.
Manual Solutions (Pkg 0.0) and Storage Solutions (Pkg 1.0) may not be the answer to the package and delivery driver problem going forward. HelloPackage is a modern logistics solution (Pkg 2.0) that is specifically designed to keep your staff focused on leasing, not managing packages.
Package 0.0 - (circa 2008), 'Manual Mode', apartment owners continue to take residents' increasing number of packages into the leasing office in the name of good customer service. This quickly became a growing problem taking more and more staff time. Residents could only get packages when the leasing office was open - not convenient.
Package 1.0 - (circa 2012), 'Storage Solution', looking for a solution to the growing package problem, apartment owners started purchasing package lockers. This seemed to help with the problem, however, they were space inefficient, (small packages in large lockers), many packages did not fit, and the package lockers overflowed back into the leasing office. 100-year old package lockers are at the very end of their product lifecycle. The world is not solving complex problems with bent metal anymore.
Package 2.0 - (circa 2019), 'Logistics Solution', as the package and delivery driver problem continues to grow, what is needed is a modern, technology-forward, software-driven, custom-designed/built solution that is positioned for the expected enormous growth in e-commerce. Apartment owners need a new solution to delight residents. They need a solution that is at the very beginning of its product lifecycle with many enhancements/innovations ahead.
Nine Reasons Why HelloPackage is the Future of Package Management
A Complete Solution
A modern package solution has to efficient manage the increasing number of packages and delivery drivers coming to your property each day. A complete solution contains the technology and services needed to get your leasing staff out of the package management business and back to leasing apartments. HelloPackage provides you a total solution.
Manages Delivery Drivers
The delivery drivers, many of which are in demand economy/'gig' drivers with little training, are creating new levels of complexity that can create security issues and keep your staff away from focusing on leasing apartments. HelloPackage solves this problem by automatically authenticating, training, and monitoring each delivery driver as they arrive.
The space available to store packages at your property is limited and precious. As e-commerce continues to grow, it is very important to have a package solution that allows you to store the maximum number of packages back in your available space. Otherwise, you will have packages back in the leasing office, main lobby, and halls again. HelloPackage can store 4x or more the number of packages of other solutions.
Get Packages 'On Demand'
Your residents live/work on many different schedules. They expect to be able to get their packages at any time and they do not want to wait for someone to deliver their packages on a set schedule. Today's world is 'on-demand.'
Some package management solutions require that the resident be home to receive a delivered package or the package will be left in the hall. These may not be very convenient options for your residents, especially for people who get many packages a week. HelloPackage is available 24/7 and packages can be picked up right way right in the community.
Handles All Packages
Your residents are ordering almost everything online these days. They expect to be able to receive TVs, tennis balls, beds-in-a-box, dog food, paper towels, etc. HelloPackage allows your residents to order and receive what they want/when they want it - virtually any size/weight/shape of package. HelloPackage also handles refrigerated items.
Also Handles Returns
As high as one-third of all e-commerce packages are returned. That means that your residents are likely struggling to find a convenient way to ship their return packages back. Many residents don't have a car, making the task of returning packages very hard. HelloPackage allows for returns/outbound shipments right in your community. This is a very nice amenity for your residents.
Get Your Staff Out Of
Some problems can be handled in-house by your staff and others need to be outsourced due to their increasing complexity. The rapid rise in residents making more of their purchases online has resulted in package management becoming just too difficult for property staff to effectively manage. This growing complexity shows no sign of abating.
HelloPackage provides a total outsource model for apartment owners where everything regarding package management is handled. The price per apartment includes everything needed (software, equipment, and services) to effectively get your staff out of the package/delivery driver business.
A New Profit Center
As your residents move more and more of their purchases online, they are looking for increasing amounts of speed and convenience in their lives. HelloPackage makes it possible for you to offer them a state-of-the-art solution and create a new ancillary income profit center for your property. This turns the 'package problem' into the 'package opportunity.'
A Strong ROI
The best way to get a strong return on your package management system investment is to purchase a solution that is at the beginning of its product lifecycle. HelloPackage is built on sophisticated software that will constantly improve in the future and evolve as your needs evolve. Buying a future-proof solution now will save you both money and heartache as the number of packages and delivery drivers continues to increase.
HelloPackage - Exactly What is 'Package 2.0'?
Package 2.0 Characteristics
SPACE - maximum density/space utilization (min 4x over pkg lockers).
SIZE - handles any size pkg in the pkg room (not the leasing office).
TYPE - handles any type of pkg (refrigerated, etc.).
EXPANDABLE - the pkg solution can easily expand.
SECURITY - provides a high level of security (layers of electronic/physical).
DELIVERY DRIVERS - authenticates/trains/manages delivery drivers.
IMMEDIATE - residents get pkgs immediately 24/7/365.
RETURNS - allows resident e-commerce returns/outbound in the apt community.
OUTSOURCE - outsource the entire pkg problem (inc. on-site services).
INTEGRATION - integration with carriers, access control, PMS, retailers, etc.
SOFTWARE-DRIVEN - future-proof solution, intelligent/software-driven.
LOGISTICS SOLUTION - a logistics solution, not a storage solution.
PROFIT CENTER - new profit center (ancillary income).
ROI - strong ROI/long service life.
A Leading Edge Package Management Solution For Apartment Communities
Artificial Intelligence (AI)
HelloPackage Mobile App
The HelloPackage Mobile App makes it very easy for residents to know when their package has arrived and find their package or packages in the room. The Mobile App even allows the residents to easily return e-commerce packages, if you activate this feature.
HelloPackage Can Be Installed in Three Ways
Room Edition - installs in virtually any available room; manages both packages (all sizes including oversized using the available floor space) and delivery drivers; allows e-commerce returns right in the community.
Container Edition - all the benefits of the Room Edition but comes with a modern, custom (customer picks the colors etc.) climate-controlled 20 ft. container.
Concierge Edition - all the benefits of the Room Edition but without the shelving (what we call racks). For apartment owners who want to start with just the minimum system and them expand later.
HelloPackage can be easily expanded as your needs increase.
HelloPackage - Container Edition
Provides virtually unlimited capacity and scale during peak times. Great option for apartment communities with limited inside space. Climate controlled and secure.
The HelloPackage Container Edition comes in three sizes to meet your growing package management needs...single-wide, double-wide, or triple-wide. It can be used as your primary package room or as an expansion for your existing package room. Our sophisticated software and equipment make expansion very easy to do.