As it relates to eCommerce, your residents want/demand two things: SPEED and CONVENIENCE. Jeff Bezos, the founder, and CEO of Amazon said the following:
“I very frequently get the question: 'What's going to change in the next 10 years?' And that is a very interesting question; it's a very common one. I almost never get the question: 'What's not going to change in the next 10 years?' And I submit to you that that second question is actually the more important of the two -- because you can build a business strategy around the things that are stable in time. ... [I]n our retail business, we know that customers want low prices, and I know that's going to be true 10 years from now. They want fast delivery; they want a vast selection. It's impossible to imagine a future 10 years from now where a customer comes up and says, 'Jeff I love Amazon; I just wish the prices were a little higher,' [or] 'I love Amazon; I just wish you'd deliver a little more slowly.' Impossible. And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.”
― Jeff Bezos
Your residents want to be delighted with your choice of package management systems!
As the owner of an apartment community, you are now in the logistics business. You are at the end (last-mile) of the supply chain getting packages of all shapes, sizes, and weights to your customers (your residents). You are seeing increasing numbers of delivery drivers come to your property each day - some of which are traditional professional drivers (UPS, FedEx, etc.) and others that are ‘demand economy’ drivers (Amazon, Shipt, Uber, etc.). You effectively have a mini-Amazon warehouse at your property, and in order to delight your residents and meet their expectations, you want to have the very best solution available.
The package management solution that you select and the people that you purchase it from are very important. HelloPackage is designed to be a complete package and delivery driver management solution that provides 4x the density of packages in a given space (open shelf just like Amazon warehouses), handles all sizes/shapes/weights of packages, allows residents to return packages right back to the package room (~33% of all eCommerce packages are returned), manages delivery drivers via telepresence (we show up on a screen in the room - live and in-person to instruct the drivers), manage any/all resident questions using both automated (chatbot) and human support 24/7/365, and provides a customer-facing dashboard to all levels of property management to see the performance of their HelloPackage system for one or many properties.
HelloPackage gets smarter and smarter as you use it at your property. Everything today has embedded intelligence...our cars, phones, computers, apartments, houses, offices, etc. Advanced software is the key to solving complex problems today.
Why not select a modern, future-proof solution to manage this very important part of your residents’ life. As Jeff Bezos says…think about what will NOT change in the next 10 years. Your residents will want things more of these things: (1) less expensive; (2) faster delivery (which means keeping your package management system ON-SITE for immediate 24/7/365 delivery of packages to residents); (3) vast selection - residents are buying EVERYTHING online these days. You must provide residents with the most convenient way to get these items fast and conveniently.
If you would like more information about HelloPackage and would be interested in seeing a demo of the product, please email us at firstname.lastname@example.org, go to our website at www.hellopackage.com or call 404-382-5805/866-931-5567 to set up a time.