HELLOPACKAGE IS THE MOST POWERFUL PACKAGE MANAGEMENT SOLUTION IN THE WORLD
SPEED & CONVENIENCE
Your residents are now buying virtually everything online. They expect greater speed & convenience.
THE E-COMMERCE REVOLUTION - A ONCE IN A GENERATION TECTONIC CHANGE IN THE WORLD
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Amazon has >3.0B products worldwide...your residents can buy virtually anything online.
The concept of 'going shopping' is permanently changing. Increasingly, apartment residents easily order online and the store comes to them. This creates huge complexity at apartment communities and is taking an increasing amount of the leasing staff's time to manage packages.
Some logistics experts believe that COVID-19 may have sped up the e-commerce revolution by four years or more.
E-COMMERCE IS STILL ONLY 10% OF OVERALL RETAIL AND GROWING AT 15% A YEAR
Packages and delivery drivers are coming from everywhere now. Many traditional retailers are delivering directly from the store using demand economy 'gig' drivers. Package volumes, sizes, weights, and shapes are all increasing and there is a huge surge in the number of delivery drivers showing up each day. All of this combined with resident/delivery driver/apartment staff turnover results in major complexity that consumes staff leasing time.
EVERY CARRIER AND ALMOST EVERY STORE IS NOW DELIVERING TO APARTMENT COMMUNITIES
Apartment communities are seeing more packages being delivered by major carriers like UPS, FedEx, USPS, and now from many other sources like Walmart, Target, etc. These stores are using economy/'gig' drivers.
4,761 Walmarts, 1,850 Targets, 2,286 Home Depots, 2,002 Lowes, 997 Best Buys, 597 Sam's Clubs, 9,560 Walgreens, 6,200 CVS, 2,764 Krogers, 500 Whole Foods, etc. All Delivering!
APARTMENT STAFF CANNOT BE FOCUSED ON MANAGING PACKAGES AND DELIVERY DRIVERS
Apartment staff has to spend their precious time leasing apartments and providing great customer service not managing packages and delivery drivers. Apartment owners get a 20x multiple in their asset/stock value on new revenue. One lease EVER pays for HelloPackage.
Package volumes can be 2x to 3x higher during times like back-to-school, Amazon Prime Day, and the holidays, causing even greater complexity.
CURRENT PACKAGE MANAGEMENT OPTIONS MAY NOT SOLVE THE PROBLEM GOING FORWARD
Manual Mode - (circa 2008) expensive, lost productivity, bad experience for residents, inefficient, demoralizing for staff, and cost prohibative.
1
Hallways - (circa 2008) halls are designed for people, not packages. Delivery drivers (many being demand economy/'gig drivers') means an enhanced chance of theft, increased security risk, greater chance of an accident, and greater financial/legal liability. Due to COVID-19, some communities do not want delivery drivers in their hallways.
2
Package Lockers - (circa 2012) around for over 100 years, inefficient, low density, don't manage delivery drivers (a growing problem), are not smart/not future-oriented, don't scale very well, are at the end of their product lifecycle, take up a lot of floor space, and are costly. The world is moving away from solving problems with 'bent metal.'
3
Off-Site Package Delivery/Bring Back - (circa 2019) limits the resident experience - residents want one-to-two hour delivery, packages come directly from stores now. Residents don't want to have to be home to receive packages, these solutions require a lot of labor, labor is costly and difficult to scale.